What is the telecom protocol if your mobile SIM card suddenly stops working due to SIM Swap fraud?
EMERGENCY ACTION. Under DoT and TRAI rules, replacement SIM cards carry a mandatory 24-hour SMS bar, and victims can freeze the number immediately to prevent OTP drainage.
- • If your active SIM shows 'No Service' abruptly without reason, immediately suspect a duplicate SIM swap.
- • DoT mandates telecom operators to verify physical biometric KYC before issuing replacement SIMs.
- • Contact your telecom operator from another phone within minutes to flag unauthorized swap.
- Call your telecom operator immediately from an alternate phone to block the duplicate SIM.
- Temporarily lock your bank accounts and UPI IDs by dialing your bank's emergency IVR or cyber helpline 1930.
Personal Data on Apps & Websites: Can you legally force companies to delete your phone number and data?
YES. Under Section 12 of the Digital Personal Data Protection Act (DPDP) 2023, citizens (Data Principals) have the statutory right to withdraw consent and demand the permanent erasure of their personal data from any company or platform.
- • 1. Data fiduciaries (apps, banks, e-commerce) must provide a simple, accessible mechanism to request data deletion.
- • 2. Upon receiving an erasure request, the company must delete data unless required by specific financial/criminal law retention.
- • 3. Companies violating DPDP provisions face penalties up to ₹250 Crores imposed by the Data Protection Board of India.
- 1. Log into the account settings of the app/service and submit a "Delete Account & Wipe Data" request.
- 2. Email the company Data Protection Officer (DPO) citing Section 12 of the DPDP Act 2023.
- 3. State: "I withdraw consent. Erase all my personal identifiers, transaction history, and contact records."
- 4. If the company ignores your request within 30 days, file an online complaint with the Data Protection Board of India.